Shipping & Returns

Shipping & Returns

Weight Scale – Royal Mail Recorded

This option has an advantage for customers who have purchased less than 2.5 Kilos worth of goods. Orders are shipped out by Royal Mails Recorded Delivery between the hours of 10:00am – 4:30pm the next business day after full payment has been made. For Customer benefits, goods over this weight limit can be sent by one of the following courier options for less. Royal Mail Recorded Items are only Insured up to a maximum of £27.00 – Please take this into consideration when choosing this shipping method.

Priority Shipping – DHL

No longer availible, Please use one of our other 2 shipping options.

Next Day Delivery – Initial City Link

Initial City Link orders are shipped out between the hours of 8:00am – 12:00pm the next business day after full payment has been made. Please consider this to be the main shipping option as it is the cheapest way to ship with full value shipping Insurance.

RETURNS POLICY

You must follow these instructions for us to process your return smoothly.

• Contact us with a detailed report of the problem
• We aim to answer your query within 12hrs from the time it was sent, and supply you with a returns reference number or full information about what you should do next.

• Customers will be asked to pay for the return postage themselves, unless this is within 14 days of your purchase. All returns MUST be a signed for delivery service with full shipping insurance. Water Cooling UK will not be liable for goods which may be lost or damaged in transit on there return path. We reserve the right to decline goods which are not sent by an insured and safe delivery service resulting in a “forwarding return to sender”.

• Our Returns address can be found on the “Contact us” page on the left hand side under “Information”. Any goods which are not returned to this address will not be accepted resulting in a “forwarding return to sender”. This will only slow down your Returns Claim.

• Once the item is on the return path back to us, please contact us with your Postal Information and Tracking number of your returned item.

• Please allow 5 Working days for your returned item to arrive here safely

• Sit back, Be patient and we will contact you within 24hrs of receiving your goods.

PLEASE NOTE: We will only be able to accept the product return if..

• The Item has its original packaging and is free from damage.

• The Item is faulty or damaged and you wish to return for repair / replacement.

• The Item is complete and with all accessories where applicable.

• The Item is within 14 days of the original purchase and does not compromise the conditions above.